Frequently Asked Questions

Below we have compiled a list of questions we often get asked.


What hours can I access my parking space?

You have access 24 hours a day, 7 days a week.

Do you use access cards or keypads for gate entry?

We provide you with one access card for every unit you rent.

Do you rent monthly or on a 4 week cycle?

We rent on a 4 week cycle. If you move in today, your rent is due 4 weeks from today. What this means to you can better budget for your storage rental as it will be due the same time before or after your paycheck.

What charges can I expect at move in?

You will be charged your 4 week rent plus tax, plus a refundable security deposit. There are no other administrative fees.

Why do you charge a security deposit?

The security deposit covers the access card we give you at move in, plus a small amount for parking space cleanup when you move out. If the card is returned, the parking space is free of garbage, you have not caused any damage and you have no outstanding charges on your account, you get your deposit back.

How long do I have to rent?

We have a minimum rental of 4 weeks. After that, your rent renews every 4 weeks until you move out. You are always required to pay the full rental rate at the start of each rental period.

Do you require advance notice prior to moving out?

Yes, we require 2 weeks notice before you move out; this allows us to book a tenant into the space as soon as it becomes available. The first 4 week rental period is never prorated, however in any subsequent period so long as you have provided notice of termination 2 weeks prior to your move out, we will prorate any remaining rent as of your actual move out date or scheduled move out date, whichever is later.

How can I pay for my unit?

Bay Self Storage accepts Visa, Visa Debit, Mastercard, American Express, Interac Debit, Interac e-Transfer, cash and cheques. Payment can be made during office hours, we can automatically charge your credit card each 4 week period, you can email your payment to us or you can pay online

How do I know what size parking space I need?

Whatever you park in your parking space must fit within the boundaries of the space. That means the tip to tip length and width of your RV or boat must be no larger than the space you occupy. That means you need to include any attachments on the back or front of your RV or boat, such as bike racks, etc. In the case of a boat, you need to include the trailer in your measurement, and the mast if it is to be stored as well.

Do you have indoor storage for RVs and boats?

If your RV or boat will fit through a 6 ft 6 inch high door, 8 ft 8 inches wide, you can rent an inside unheated storage unit. Please refer to the self storage menu.

My RV or boat is only slightly longer than the space I rented, why id that a problem?

We have laid out our facility to make is easy and safe for all tenants to come and go with their RV or boat. When tenants don't stay within their alloted space, it makes it more difficult (and potentially unsafe) for others to get in and out. We will do our best to find you a larger space if you require it.

I have sold my old RV or boat and now have a new one. Can I keep using the same space?

As noted above, you must not extend past the boundaries of your space. If your new RV or boat does not fit, check with us before you make the purchase to ensure we have another space for you going forward.

Are my items insured?

We do not have insurance coverage on your items. Your are required to have your own insurance coverage.

I have a cargo trailer I would like to store. Is that acceptable?

You are permitted to store a cargo trailer so long as it is empty, otherwise you will have to rent a self storage unit as well.